Troubleshooting

For details about troubleshooting, see the Atlas 500 AI Edge Station Troubleshooting (Models 3000, 3010).

• Troubleshooting process

  Troubleshooting is a process of using appropriate methods to find the cause of a fault and rectify the fault. The troubleshooting process is to narrow down the scope of possible causes for a fault to reduce troubleshooting complexity, identify the root cause, and rectify the fault.

• Fault information collection

  If a fault occurs on the Atlas 500 AI edge station, collect log information for fault diagnosis.

• Fault diagnosis

  Fault diagnosis rules and tools of the Atlas 500 AI edge station help Huawei technical support engineers and maintenance engineers to analyze and rectify faults according to alarms and hardware fault symptoms.

• Software and firmware update

  Software or firmware needs to be updated based on the model of the Atlas 500 AI edge station.

• Preventive maintenance

  Preventive maintenance promptly detects, diagnoses, and rectifies faults of the device.