Technical Support
Huawei provides timely and efficient technical support through:
Local branch offices
Secondary technical support system
Telephone technical support
Remote technical support
Onsite technical support
Technical Support Website
Visit http://e.huawei.com and choose TECHNICAL SUPPORT > Product and Solution Support > Server - Intelligent Computing > Ascend Computing.
Visit https://ascend.huawei.com and choose Documentation.
Self-Service Platform and Community
Learn more about servers and communicate with experts at:
- HUAWEI Server Information Service Platform for specific server product documentation
- Huawei Enterprise iKnow for Q&A about products
- Visit the Server-Huawei Enterprise Support Community to learn and communicate about hardware products.
- Visit the Ascend Community to learn and communicate about AI application development.
News
For notices about product life cycles, warnings, and updates, visit Support > Bulletins > Product Bulletins.
Cases
To learn server applications, visit Computing Case Library.
The Computing Case Library is available only to Huawei engineers and partners.
Contact Huawei
Huawei provides comprehensive technical support and services. To obtain assistance, contact Huawei technical support as follows:
- Contact Huawei customer service center.
Enterprise customers in China can contact Huawei by using either of the following methods:
- Hotline: 400-822-9999
- Email: support_e@huawei.com
Enterprise customers outside China can obtain the service hot line at Global Service Hotline.
Carrier customers in China can contact Huawei by using either of the following methods:
- Hotline: 400-830-2118
- Email: support@huawei.com
Carrier customers outside China can obtain the service hot line at Global Service Hotline.
- Contact the technical support personnel of the local Huawei office.
