Collecting Live Network Information
The information to be collected includes the basic information, fault information, storage device information, network information, and application server information.
Collect the types of information specified in Table 3-1 and send the collected information to maintenance engineers.
Information Type |
Item |
Action |
|---|---|---|
Basic information |
Device serial number and version |
Provide the serial number and version of the storage device. NOTE:
You can log in to the DeviceManager and query the serial number and version of the storage device on the home page. |
Customer information |
Provide the customer's contact person and contact means. |
|
Fault information |
Occurrence time |
Record the time when a fault occurs. |
Symptom |
Record the symptom when a fault occurs, for example, an error dialog box or an event notification. |
|
Operations performed before a fault occurs |
Record the operations performed before a fault occurs. |
|
Operations performed after a fault occurs |
Record operations that are performed before reporting the fault to maintenance personnel. |
|
Storage device information |
Hardware module configuration |
Record the configuration of the hardware modules in the storage device. |
Indicator status |
Record status of the storage device indicators, especially the indicators in orange or red. For details about indicator status, see the Product Description of the corresponding product model. |
|
System data |
Manually export the operating data, and system logs of the storage device. |
|
Alarms and events |
Manually export the alarms and events of the storage device. |
|
Network information |
Connection mode |
Describe the networking mode between application servers and the storage device, for example, Fibre Channel or iSCSI networking. |
Switch model |
Record the switch models if any switches exist on the network. |
|
Switch diagnosis information |
Manually export switch diagnosis information, including startup configurations, current configurations, interface information, time, and system versions. |
|
Network topology |
Describe the network topology or provide the network diagram. |
|
IP address information |
Describe the IP address allocation principle or provide an IP address allocation list if the iSCSI networking mode is used. |
|
Application server information |
Operating system version |
Record the types and versions of the operating systems installed on the application servers. |
Port rate |
Record the port rates of the application servers connected to the storage device. For details about how to view a port rate, see Help. |
|
Operating system logs |
View and export the operating system logs. |
