Rate and give feedback:
Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document.
Note: Even the most advanced machine translation cannot match the quality of professional translators.
Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Blue Screen of Death When Multipathing Software Is Being Installed on a Windows-Based Application Server
A blue screen of death (BSOD) error occurs when multipathing software is being installed on a Windows-based application server, causing an installation failure of the multipathing software.
Symptom
When multipathing software is being installed on a Windows-based application server (Windows Server 2003 or Windows Server 2008), an unexpected error occurs, resulting in a blue screen.
Alarm Information
None
Possible Causes
The latest service pack (SP) is not installed in the Windows operating system.
Impact
A BSOD error occurs when multipathing software is being installed in Windows, so the multipathing software fails to be installed. If a storage system is running with single links up, system performance deteriorates and service operation risks increase.
Fault Diagnosis
Figure 5-26 Troubleshooting flowchart for a BSOD when multipathing software is being installed on a Windows-based application server
![]()
Procedure
- Restart the operating system. Go to Windows Advanced Options Menu and select Last Known Good Configuration.
- Log in to the operating system. Download the latest Windows SP from the Microsoft official website.
- Install the downloaded SP.
- Restart the application server. Check whether the fault is rectified.
- If yes, the procedure is complete.
- If no, keep the fault environment intact and contact technical support engineers.
Suggestion and Summary
None
