Blue Screen of Death When Multipathing Software Is Being Installed on a Windows-Based Application Server
A blue screen of death (BSOD) error occurs when multipathing software is being installed on a Windows-based application server, causing an installation failure of the multipathing software.
Symptom
When multipathing software is being installed on a Windows-based application server (Windows Server 2003 or Windows Server 2008), an unexpected error occurs, resulting in a blue screen.
Alarm Information
None
Possible Causes
The latest service pack (SP) is not installed in the Windows operating system.
Impact
A BSOD error occurs when multipathing software is being installed in Windows, so the multipathing software fails to be installed. If a storage system is running with single links up, system performance deteriorates and service operation risks increase.
Fault Diagnosis
Procedure
- Restart the operating system. Go to Windows Advanced Options Menu and select Last Known Good Configuration.
- Log in to the operating system. Download the latest Windows SP from the Microsoft official website.
- Install the downloaded SP.
- Restart the application server. Check whether the fault is rectified.
- If yes, the procedure is complete.
- If no, keep the fault environment intact and contact technical support engineers.
Suggestion and Summary
None