Failed to Import the Configuration File
When the primary controller malfunctions or is being restarted, importing the configuration file may fail. You can retry later as prompted.
Symptom
The configuration file fails to be imported. A message is displayed stating Receive message failed.
Possible Causes
- The primary controller malfunctions and cannot process any services.
- The primary controller is being restarted and cannot process any services.
Procedure
- Check whether the primary controller status is normal.
- If yes, keep the fault environment intact and contact technical support engineers.
- If no, go to 2.
- Wait until the primary/secondary switchover is complete (for example, for 10s) and import the configuration file.
Check whether the fault is rectified.
- If yes, no further action is required.
- If no, keep the fault environment intact and contact technical support engineers.