Current Alarms or All Events Exported from Internet Explorer 9 Are Deleted
A user employs Internet Explorer 9 (9.0.8112.16421) to log in to the DeviceManager and export Current Alarms or All Events to the user's local computer. When the user clicks Open or Save, Current Alarms or All Events are deleted with a probability.
Symptom
A user employs Internet Explorer 9 (9.0.8112.16421) to log in to the DeviceManager and export Current Alarms or All Events to the user's local computer. When the user clicks Open or Save, Internet Explorer 9 displays a message indicating that Current Alarms or All Events are removed or deleted.
Alarm Information
None
Possible Causes
Current Alarms or All Events exported from Internet Explorer 9 (9.0.8112.16421) are deleted with a probability because security configuration of Internet Explorer 9 is incorrect.
Fault Diagnosis
Procedure
- Replace Internet Explorer 9 with another explorer or use Internet Explorer of another version.
Then, export Current Alarms or All Events, and check whether the fault is rectified.
- If yes, no further action is required.
- If no, keep the fault environment intact and contact technical support engineers.
Suggestion and Summary
None