Current Alarms or All Events Exported from Internet Explorer 9 Are Deleted

Symptom

A user employs Internet Explorer 9 (9.0.8112.16421) to log in to the DeviceManager and export Current Alarms or All Events to the user's local computer. When the user clicks Open or Save, Internet Explorer 9 displays a message indicating that Current Alarms or All Events are removed or deleted.

Alarm Information

None

Possible Causes

Current Alarms or All Events exported from Internet Explorer 9 (9.0.8112.16421) are deleted with a probability because security configuration of Internet Explorer 9 is incorrect.

Fault Diagnosis

Figure 4-8 Flowchart for locating a deletion fault of Current Alarms or All Events exported from Internet Explorer 9

Procedure

1. Replace Internet Explorer 9 with another explorer or use Internet Explorer of another version.

   Then, export Current Alarms or All Events, and check whether the fault is rectified.

   • If yes, no further action is required.
   • If no, keep the fault environment intact and contact technical support engineers.

Suggestion and Summary

None