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Failure to Log In to the DeviceManager by Entering an IPv6 Address in the Address Box of a Browser Earlier Than Firefox 24.0
When an IPv6 address is entered in the address box of a browser earlier than Firefox 24.0 to log in to the DeviceManager, the login fails.
Symptom
When an IPv6 address is entered in the address box of a browser earlier than Firefox 24.0 to log in to the DeviceManager, the IP address cannot be added to the exception or trusted site list. As a result, the login fails.
Alarm Information
None
Possible Causes
The Firefox web browser is incompatible with the DeviceManager.
Fault Diagnosis
Figure 4-2 Troubleshooting flowchart for a failure to log in to the DeviceManager by entering an IPv6 address in the address box of a browser earlier than Firefox 24.0
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Procedure
- Log in to the DeviceManager by entering an IPv6 address in the address box of Firefox 24.0 or a later version, or Chrome. Or log in to the DeviceManager using an IPv4 address.
- Check whether the login is successful.
- If yes, the procedure is complete.
- If no, keep the fault environment intact and contact technical support engineers.
