- About This Document
Instructions for Maintenance Engineers
Maintaining the Cloud Management Platform
Maintaining Tenant Networks
Emergency Maintenance
FAQs
Hardware Installation
Software Installation
Login
- How Do I Change the iMaster NCE-Campus Login Password?
- What Do I Do If I Forget the iMaster NCE-Campus Login Password?
- How Do I Configure the Password Reset Function for an Administrator Account of iMaster NCE-Campus?
- How Do I Rectify the Security Certificate Error That Occurs During Login to iMaster NCE-Campus?
- How Do I Solve the Problem that iMaster NCE-Campus Automatically Exits Every Ten Minutes?
- When Operating on iMaster NCE-Campus by Using Chrome 69 or a Later Version in DST Areas, What Do I Do If the Local Time Is Inconsistent with the System Time?
License
- What Do I Do When the System Prompts That the License Has Expired?
- What Do I Do When I Come Across a License Issue?
- How Is the Unified Expiration Time of Tenant Subscription Licenses Calculated?
- How Do I Obtain a Revoke Code and Apply for a New License File?
- How Do I Obtain an ESN?
- Is the ESN for License Application Case-sensitive?
Configuration
O&M
- How Does a Tenant Administrator Obtain the MSP Contact Information
- How Do I Change the IP Addresses and Domain Names After iMaster NCE-Campus Is Installed?
- How Do I Change the Alarm Threshold of High CPU Usage Duration of FusionInsight
- How Do I Synchronize the Password Change to iMaster NCE-Campus After the Password of FusionInsight Manager Is Changed
- How Do I Power Off the FusionInsight System
- How Do I Replace the NTP Server in the FusionInsight Cluster
- What Do I Do If Page Refresh Is Slow After I Log In to the Management Plane
- Why Physical NICs Cannot Be Stopped After the ifdown Command Is Run
- Why Do Multiple FusionInsight Services Fail After a FusionInsight Node Is Powered Off Due to a Fault?
- What Can I Do If Device Performance Data Is Not Displayed on the Controller?
- What should I do if the root user fails to log in?
Alarm
- Can Masked Alarms and Events Be Exported in Batches?
- Why Are Acknowledged By and Cleared By Displayed as
for an Alarm? - Why Is Cleared By Displayed as
for an Alarm? - How Do I Mask a Specified Alarm?
- How Do I View Alarms from a Specified Source Within a Past Period?
- Why an NE Alarm Is Not Displayed in Alarm Management?
- Why Is Alarm Reporting Delayed?
- How Do I Customize Columns to Be Displayed in the Current-Alarm or Historical-Alarm List?
- Why Do Previous Alarms Fail to Be Queried?
- What Should I Do If the Alarm Sound of the Chrome Browser Cannot Be Played?
Others
- How Do I Use HedEx Lite to Customize Documents?
- What are the browser requirements for logging in to the iMaster NCE-Campus web UI?
- What is the requirement on the number of stacked switches when using iMaster NCE-Campus for management and O&M on a CloudCampus network?
- Can third-party stack cables be used to set up a stack of switches?