Collecting Fault Information

Information to be collected first after a fault occurs

1

Frontline engineers of Huawei

• Time when the fault occurs
• Detailed fault description
• Software version of the faulty device
• Measures taken after the fault occurs
• Fault severity and expected time to rectify the fault

XXX occurs (clearly describe the failure) after XXX commercial/test site of XXX project performs XX operation (if any) at XXX time. The onsite version (patch) is XXX. The effect of this problem is XXX. The customer's attitude is XXX (or the customer is unaware), and requires the service to be recovered within XXX (time).

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2

Frontline service engineers of Huawei

Logs and alarms

Collect operation logs and alarms on the iMaster NCE-Campus GUI.

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Information to be collected after the fault is rectified

1

Huawei engineers

• iMaster NCE-Campus service logs
• Status of indicators on the server
• Device alarms
• Device logs
• Device configuration

• Use eDesk to collect information.
• Collect logs, alarms, and configurations of the faulty device.

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2

Huawei engineers

Data collected specially for the fault

R&D personnel provide commands or scripts related to the fault.

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