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Troubleshooting
For details about troubleshooting, see Huawei Atlas Servers Troubleshooting (Arm).
- Troubleshooting process
Troubleshooting is a process of using appropriate methods to find the cause of a fault and rectify the fault. The troubleshooting process is to narrow down the scope of possible causes for a fault to reduce troubleshooting complexity, identify the root cause, and rectify the fault.
- Fault information collection
If a fault occurs on the device, collect logs for fault diagnosis.
- Fault diagnosis
Fault diagnosis rules and tools help technical support engineers and maintenance engineers to analyze and rectify faults according to alarms and hardware fault symptoms.
- Software and firmware upgrade
Software and firmware are upgraded based on the device model.
- Preventive maintenance
Preventive maintenance promptly detects, diagnoses, and rectifies faults.