Configuring Event Notification

ECC800 Data Center Controller V100R021C00 User Manual (for ECC800-Pro)

This document describes the features, working principles, as well as installation, operation, and troubleshooting instructions of components in the ECC800-Pro data center controller system.

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Configuring Event Notification

You can set alarm notification by email or SMS as required. Information about a maximum of 20 users who will receive alarm notification can be displayed.

Prerequisites

To implement alarm notification by SMS, the following conditions must be met:

The ECC800-Pro is configured with a 4G module and supports standard SIM card access.

The ECC800-Pro is connected to a network with an email server through a WAN port. Both the Internet and local area network (LAN) are supported.

To use the WeChat notification function, connect the ECC800-Pro to the EDCM system. For details, see the user guide of the EDCM system.

Procedure

Choose System Settings > Event Notification.

Set related outbox parameters.

Set related parameters in the Outbox Settings area on the Mailbox Settings page. If the address type of the outbox is Domain name, choose System Settings > System Parameters, and set related parameters in the DNS Server Address area on the Monitor IP page.

The DNS server address is provided by the local network operator.
Click Test to check the email sending. If an email fails to be sent, check the outbox settings and DNS Server Address. If the email is sent successfully, click Submit.

If Test email sending failed is displayed, check whether the receiver's email server requires CA certificate verification. If it is required, download the CA certificate from the receiver's email website and upload it in the Mailbox Certificate area.

Figure 5-4 Email setting page

The following email addresses are for reference only (the actual parameters apply) and are used only for configuring the email function.

Table 5-3 Main parameters on the outbox configuration page

Email Type	Email Server Domain Name	Mailbox Server IP Address	Encryption Mode and SMTP port	Remarks
Sina Mail	smtp.sina.com	How to obtain: Click Start on the PC, enter cmd in Running area, and press Enter to access the administrator page. Enter ping email server domain name at the position of the blinking cursor and press Enter to obtain email server IP addresses.	Non-encryption: 25	The email server must comply with the standard SMTP protocol to ensure that the email sending and receiving functions are normal. Enter the email client authorization password at Password for 163 Mail, 126 Mail, and QQ Mail. If the email type is not in the list, set parameters by referring to the help information of the email type.
163 Mail	smtp.163.com		Non-encryption: 25; SSL encryption: 465
126 Mail	smtp.126.com		Non-encryption: 25; SSL encryption: 465
QQ Mail	smtp.QQ.com		SSL encryption: 465
Sohu Mail	smtp.sohu.com		Non-encryption: 25
139 Mail	smtp.139.com		Non-encryption: 25
Hotmail	smtp-mail.outlook.com		TLS encryption: 587
189 Mail	smtp.189.com		Non-encryption: 25

Add an email address to receive emails.

The email address is used only for configuring the email function and is not used for other purposes. The address is encrypted during transmission in the ECC800-Pro to ensure that the personal data of users is fully protected.

Figure 5-5 Adding an email address to receive emails

Click Test to check whether the added mailbox is available. If it is available, Successfully to send the test email. is displayed. If it is unavailable, Failed to send the test email. is displayed. Check whether the receiver's mailbox parameters for receiving emails are correctly set.
Add a mobile number to receive event notifications.

The mobile phone number is used only for configuring the SMS function and is not used for other purposes. The phone number is encrypted during transmission in the ECC800-Pro to ensure that the personal data of users is fully protected.

Figure 5-6 Adding a mobile number

Click Test to check whether the added mobile phone number is available. If it is available, Successfully to send the test short message. is displayed. If it is unavailable, Failed to send the test short message. is displayed. Check whether the mobile phone number is correctly set.
Set the alarm notification delay parameter and the new alarm notification parameter.
Figure 5-7 Setting the alarm notification parameters

Figure 5-8 Adding alarm notification

Mailbox Address in Alarm Notification can be selected after it is added in Mailbox Settings. Mobile Phone Number can be selected after it is added in SMS Settings.
Click Confirm to access the re-authentication page. Enter Login password and click Submit.

Follow-up Procedure

To modify or delete the email parameter settings, click Modify or Delete.

If the email address fails to be set, rectify the fault based on the handling suggestions of the error codes listed in the following table. If an error code is not listed in the following table, provide the ECC run log and contact the customer technical support.

Table 5-4 Mailbox error codes

Type	Error Code	Suggestion
Failed to resolve the domain name.	2	Check whether the IP address of the DNS server is correct. Check whether the domain name of the email server is correctly configured. Check whether the network communication between the monitoring module and the DNS server is normal.
	3	Try again later. Check whether the domain name of the email server is correctly configured.
	5	Check whether the IP address corresponding to the domain name of the email server is configured.
	11	Check whether the IP address of the DNS server is correct. Check whether the domain name of the email server is correctly configured.
Failed to connect to the email server.	22	Try again later. This issue occurs when the domain name is just configured and the domain name resolution is not complete. Check whether the IP address of the DNS server is correct. Check whether the domain name of the email server is correctly configured.
	100	Check whether the local network cable is properly connected and whether the network adapter is activated. Ensure that the local network connection is normal.
	101	Check the firewall and router configurations between the ECC and the email server to ensure that the ECC communicates with the email server properly.
	110	Verify that the communication link between the ECC and the email server is normal. Check whether the service port of the email server is enabled.
	111	Check whether the email server is running properly and whether the service port is started properly.
	112	Check whether the email server is running properly.
	113	Check the firewall and router configurations between the ECC and the email server to ensure that the ECC communicates with the email server properly.
Failed to establish a secure connection.	1	Import the CA certificate that matches the email server certificate. Check the validity period of the certificate and replace it with a valid CA certificate. Provide monitoring run logs and contact the service center.
Failed to send the test email.	504	Check whether the outbox address matches the user name for logging in to the email server.
	535	Log in to the email box of the email sender and start the SMTP service. Check whether the user name and password for logging in to the email server are correct. Log in to the email box of the email sender and start the third-party client license code function.
	553	Check whether the outbox address matches the user name for logging in to the email server.
	530	On the outbox configuration page, set Encryption mode to SSL.
	554	Log in to the email server or contact the personnel of the third-party email server to modify the spam setting rule. Provide ECC run logs and contact the service center.
	550	Log in to the email server or contact the third-party email server personnel to add the IP address to the whitelist. Provide ECC run logs and contact the service center.
	421	Reduce the email sending speed or contact the third-party email server personnel to increase the email server configuration limit.
	450	Contact the personnel of the third-party mail server to add the sender address to the whitelist and do not limit the sending rate.
	451	Provide ECC run logs and contact the service center to reduce the email sending frequency.
	534	Log in to the sender's mailbox client and enable the access to the insecure applications.

Translation

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Updated: 2021-10-13

Document ID: EDOC1100149688

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This document describes the features, working principles, as well as installation, operation, and troubleshooting instructions of components in the ECC800-Pro data center controller system.

Prerequisites

Procedure

Follow-up Procedure

Related Version

Related Documents

Digital Signature File