Technical Support
Huawei provides timely and efficient technical support through local branch offices, the secondary technical support system, telephone technical support, remote technical support, and onsite technical support.
Technical Support Website
Technical documents are available on the technical support website: Huawei Technical Support
Self-Service Platform and Community
To learn more about servers and communicate with experts:
- Visit HUAWEI Server Information Service Platform for server product documentation.
- Visit Huawei Enterprise iKnow for Q&A about products.
- Visit Huawei Enterprise Support Community (Servers) for learning and discussion.
Notice
For notices about product life cycles, warnings, and updates, visit Support > Bulletins > Product Bulletins.
Cases
To obtain case study about servers, visit Computing Product Case Library
Computing Product Case Library is available only to Huawei engineers and partners.
Huawei Technical Support
If a fault persists after taking the above measures, obtain technical support in the following ways:
- Contact the Huawei customer service center.
- Enterprise users in China can contact us in the following ways:
- Hotline: 400-822-9999
- Email: support_e@huawei.com
- Enterprise users outside China can obtain the customer service information from Global Service Hotline.
- Carrier users in China can contact us in the following ways:
- Hotline: 400-830-2118
- Email: support@huawei.com
- Carrier users outside China can obtain the customer service information from Global TAC Information.
- Enterprise users in China can contact us in the following ways:
- Contact the technical support personnel of the local Huawei branch offices.
- Contact the local technical support personnel.