FAQs

How Do I Operate a Drawing When Drawing Obstacles and Areas?

A: Scroll the mouse wheel to zoom in or out the drawing. Hold down the space bar to make the drawing move as you move the mouse, facilitating more refined drawing.

Why Cannot Automatic Deployment Be Performed In a Project?

A: Automatic deployment can be performed only when the following conditions are met:

• An indoor scenario is selected.
• An AP model with indoor omnidirectional antennas is selected.
• A coverage area is drawn, or multiple obstacles exist on the floor.

How Can I Quickly Replace AP Models?

A: You can use the batch replacement function to replace AP models in batches. New AP models inherit the attributes of original APs. The default values are used for attributes that fail to be inherited.

How Can I Quickly Distinguish AP Models in the Report If Multiple AP Models Are Used on the Same Floor?

A: AP colors can be set to blue, red, green, yellow, and black in AP attributes. You can use the batch replacement function to set the same color for APs of the same model. Then, you can quickly distinguish AP models based on colors.

What Should I Do to Design Another Network Planning Solution?

A:

• To re-design the entire project, export the project first and then import a new project.
• To re-design a floor, building, or outdoor level, right-click the corresponding node in the tree on the left and choose Copy.

What Should I Do If the Tool Pages Are Displayed Differently (Some with Garbled Characters) in Different Browsers?

A: WLAN Planner is developed based on Google Chrome, which provides the best use experience. Therefore, you are advised to use Google Chrome.

It Is Slow to Visit WLAN Planner Outside China. Why?

A: Ensure that the browser is Google Chrome and the unified domain name https://serviceturbo-cloud.huawei.com is used. Otherwise, the cross-region access delay is long.

What Should I Do If a Map Created Using Amap and Google Maps Cannot Be Displayed?

A: Click Configure the map or choose SETTING > Map URL Settings and apply for a key. Click the question icon (?) to view the operation guide. You can use the recommended address in the tool as the API address.

Can Different Users Share a Project?

A: To share a project with another user, use either of the following methods:

Method 1: When creating a project, enter the target user account in the Delivery Engineer text box.

Method 2: Choose My WorkSpace > My Project and click the Share icon in the Operation column. In dialog box that is displayed, enter the target user account.

Can I Plan the Network Immediately After a Project Is Created?

A: You need to create a building and floor and import a drawing. For details, see the operation guide in the upper right corner of the page.

How Can I Plan the WLAN Between Floors? For Example, If 10 APs Are Placed on the Second Floor, How Can I Check the WLAN Effect on the First Floor?

A: Choose SETTING > Basic Settings and set Multiple Floor Emulation to Yes.

What Should I Do If the Project Drawing Does Not Display APs or AP Icons Are Too Large or Too Small?

A: If AP icons are not displayed on the drawing or are too large or too small, click Set Display and adjust Icon Size to adjust the AP icon size.

How Can I Adjust Obstacle Lines in the Project Drawing?

A: If the thickness of obstacle lines is improper, click Set Display and adjust Obstacle Size to adjust the line thickness. This operation changes the thickness of both obstacle lines and cables.

What Should I Do If Obstacles or Regions Are Not Displayed After a Project Is Initialized?

A: Click Set Display and ensure that Obstacle and Region are selected under Device Display Column.

How Do I Use the Equipment Recording Function?

A: Download the corresponding template, modify the SN, MAC address, and name of an AP in the template, and set Whether to update to Yes.

How Can I Change the Height of an AP to Be Greater than 3 Meters?

A: You can use either of the following methods to change the AP height:

Method 1: Change the floor height to be greater than 3 m in the floor properties.

Method 2: On the SETTING > Basic Settings page, change the default heights of floors and APs. After the modification is successful, deploy APs on a new floor. Note that the default template applies to all projects of the current user, and a user-defined template applies only to the current project.

How Can I in China Log In to Environments Outside China?

A: You can access environments outside China through the following URLs:

Germany: https://de-serviceturbo-cloud.huawei.com/#/

Mexico: https://serviceturbo-cloud-mx.huawei.com/#/

Middle East: https://ae.serviceturbo-cloud.huawei.com/#/

Russia: https://ru.serviceturbo-cloud.huawei.com/#/

South Africa: https://za.serviceturbo-cloud.huawei.com/#/

Singapore: https://sg.serviceturbo-cloud.huawei.com/#/

How Can I Export Only the AP Position Map Without Exporting the Simulation Diagram?

A: On the report export page, set Export Simulations to Yes and deselect all options for Heat Map.

After Files (Project, Report, or Bill of Materials) Are Exported from the Tool, the Files Are Always Automatically Opened. Why? How Can I Check the File Download Path of the Tool?

A: In the advanced settings of Google Chrome, click Clear next to Open certain file types automatically after downloading.

After I Import an Exported Project to WLAN Planner, a Message Is Displayed Indicating that the Project Failed to Be Parsed. Why?

A: Check whether the exported project has been decompressed. By default, a project is exported into a two-level compressed package, and you do not need to decompress the package. If the package is decompressed, the project will fail to be parsed after it is imported again.

Why Is No Pass Part Displayed in the Location Heat Map During Floor Simulation?

A: Check whether the floor is in the wireless location scenario. If so, check whether the wireless location function is enabled for APs deployed on the floor. By default, the wireless location function is disabled for APs deployed in non-wireless location scenarios. The green Pass part will be displayed in the location heat map only after location-enabled APs are deployed in the wireless location scenario.

In Simulation Map Settings, the Type Drop-Down List Does Not Contain the Location-based Service Option. Why?

A: The Location-based Service option is available only in location scenarios.

How Do I Change the Scenario for a Drawing that Has Been Deployed with Devices and Enable Wireless Location?

A: You can change the scenario in the lower right corner of the drawing and select WirelessLocation.