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Knowledge Base

SIP Users Register Fail when connecting through SE2300

Publication Date:  2012-08-09  |   Views:  245  |   Downloads:  0  |   Author:  Shin Evgeniy  |   Document ID:  EKB0000153976


Issue Description

SIP Users Register Fail  when connecting through SE2300 but when they connecting to signaling port of SoftX3000 directly registration are successful.

Alarm Information

There is message Register Fail (error code 14H) in SIP terminal.

Handling Process

1. Check IP address of register server in properties of SIP terminal. It should be IP which configure as clientaddr in SE2300. IP is OK.
2. Check configuration of SE2300. Find next mistakes:
interface Ethernet0/0/1.10
 vlan-type dot1q 10
 description Signaling
 ip address
ip address of signaling vlan interface was assign as to connecting SoftX but 
sbc signal-addrmap clientaddr serveraddr  softxaddr
in this command used another server address  
3. Check configuration IP layout for this site and find that right ip address for signaling port of SE2300 is 
4. remake configuration of SE2300 according project documentation
interface Ethernet0/0/1.10
undo ip addr
ip addr
5. Try to use SIP terminal. Registration to server is OK. Call successful.
6. Save configuration of SE2300 (by save command).

Root Cause

Possible reason:
Wrong data configuration in terminal side or wrong data configuration of SE2300.


Before beginning of software debug supervisor should  very carefully learn project documentation and be very precise during work.