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SRCU can't receive satelite signak because the satellite timing receiving module's pins don't enter to receiver in a BSRCU board

Publication Date:  2012-07-24 Views:  116 Downloads:  0
Issue Description
SRCU board doesn’t receive satellite signal even when all connections looks like OK.
Alarm Information
No satellite traceable to BSRCU 
Handling Process
We did a detailed checking of the hardware and found a strange defect of the board, the supports of the module were longer than other SRCU board (You can see photos in attachment document), so satellite module doesn’t make physical contact with the SRCU (pins don’t enter to receiver).
We changed these supports for other shorter and then the same board was able to receipt satellite signal.
Root Cause
It is possible that the problem was the module but we tried to connect the board in slot 12 too and alarm appeared again. We tried within 3 different modules but the problem continued.
Check in detail the hardware and the right connection between modules before take the decision of change a board.