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Knowledge Base

Troubleshooting About BMS Trap Receiver Starting Failed

Publication Date:  2012-07-25  |   Views:  164  |   Downloads:  0  |   Author:  Li Yan  |   Document ID:  EKB0000365262

Contents

Issue Description

Trap Receiver is still starting and can not running normally.

Alarm Information

The trap receiver is starting status  not running status ,

Handling Process

1.Check the configuration of trap receiver as the follow rules:
1.1 The monitor ports of trap receivers which are binded with the same IP are not the same.
1.2. If several network cards, you can bind the same port with different IP.
1.3  After finish configing the port of trap receiver, you need make sure that the trap receiver port is same as the port which host report alarm to.
1.4 The host alarm only can report to the trap receiver which be binded in this host.
2. Please check if other processes has occupied trap receiver port . If it is occupied , you need to release it . In solaris system ,you can use "lsof �I �n |grep 162" to check which process occupied the 162 port.
3.Feed back pstack result of the core file of EmfTrapReceiver process to R&D. 
   The command is "#pstack core.file >core_pstack.txt " .
4. R11 BMS is available this case.

Root Cause

1. The problem of several trap receivers configuration.
2.  The monitor port of trap receiver is occupied.
3.  The process core when load the alarm dynamic lib.

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