BMS type: HA. OS: sparc Solaris 10. Server: Sun Fire v890. BMS version: V200R011C02B026. Watchman version: V200R007C01B022. Sybase: 12.5.
In adsl port view window port state couldn't be update online - after deactivating/activating port by telnet on the device - in that bms window port state doesn't change.
No port state changing indications changes (purle,green circle) in bms port view window.
1. Check packets captures from device uplink and server interface - are corresponding traps received by the server or no. - traps are received.
2. Check and submit BMS logs to R&D:
bcp FaultDB..tbl_RegTrap out "tbl_RegTrap .txt" -c SN2000DBServer -Usa -Pn2000bms
3. Provide remote access for R&D.
R&D found root cause - some clients have opened too many windows (30-50)
Solution clause windows and configure client autologout interval:
in file: D:\n2000\client\style\defaultstyle\conf\security\SecurityConfig.xml
Set IS_AUTOLOGOUT = ‘true’ and AUTOLOGOUT_INTERVAL=’10’ as showed below:
<PARA name="IS_AUTOLOGOUT" value="true"/>
<PARA name="AUTOLOGOUT_INTERVAL" value="10"/>
Then client need to be restarted.
Capture packets on device uplink and server interface - check whether traps are sent and received by the server - conclusion: traps are transmited successfully.
Check and submit BMS logs to R&D to let them find root cause of the problem.