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Knowledge Base

Wrong Directory Configuration Cause the Failure of Backup UA5000 Database to BMS

Publication Date:  2012-07-25  |   Views:  185  |   Downloads:  0  |   Author:  Norman Ghanty  |   Document ID:  EKB0000414104


Issue Description

On N2000 BMS, the automatic database backup failed and alarm was generated.

Alarm Information

Alarm about DB failure
please check the attachment photo<<backup-file-failed.jpg>>

Handling Process

modify the directory configuraion on BMS data center,
1. log in as administrator.
2. on file-->Options
set directory for backup as D:/backup
On tftp32
Change directory from C: to D:/backup
(please check the attach screenshot photo <<modify the directory of DC tool.jpg>>
3.After modify the directory, then test it again, the problem was solved.

Root Cause

1.Check the DC Process on Sysmonitor, the DCServer runing normally, please referrence the attachment photo <<process status.jpg>>
2.Test the TFTP Server, the TFTP Server running normally. pleaser referrence the attachment photo<<datacenter-test-tftp.jpg>>and <<datacenter.jpg>>
3. After caputer the packet for analzye , the Root Cause is because of the Directory configuraion is wrong,. futther investiage the background informaiotn is like this:due to lack of space on C: drive, the BMS backup folder was moved to D: drive. But the customer forgot to reconfigure tftp32 software and databackup center