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The Client Fails to Be Installed Because the OS Is Not Installed with the JRE Software

Publication Date:  2012-07-25 Views:  94 Downloads:  0

Issue Description

In the Windows XP OS, install the N2000 client, and a dialog box jre-web start Download Error is displayed. This indicates that the N2000 client fails to be installed.

Version: V200R012C03B052.

Alarm Information


Handling Process

1. During installation, if the dialog box jre-web start Download Error is displayed, copy the directory of the JRE program to the N2000 client to be installed from directories of other N2000 clients of the same version. Then, it is found that an error message is displayed on the NMS indicating failure.

2. Re-download the JRE program of version 1.5, install the JRE program on the N2000 client, and then install the N2000 client. It is found that the N2000 client is installed successfully.

Root Cause

The N2000 V200R012C03 works only when the JAVA (JRE) program is installed. Therefore, when installing the N2000 client, make sure that the JRE program is installed in the system. In the case of version V200R012C03B052, the version of the JRE program must be later than version 1.4. If the JRE program is not installed in the system, download this program from the Internet when installing the N2000 client. If the Internet is not connected, the fault occurs. That is, a dialog box jre-web start Download Error is displayed.