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Failure to Open the CAU Web Page and Display of the Error Message HTTP Status 500

Publication Date:  2012-07-25 Views:  59 Downloads:  0
Issue Description

Currently, it is recommended that the U2000 client be installed in client auto update (CAU) mode. The following error message, however, is displayed after the CAU page is opened:

HTTP Status 500 
Alarm Information
HTTP Status 500
Handling Process

Perform the following operations on the server:

1. Navigate to the /tomcat/work/Catalina/localhost/cau/org/apache/jsp path and delete all files including and index_jsp.class from the jsp directory.

2. Access the CAU Web page again to install the U2000 client. Restart the CAU service if the CAU Web page fails to be opened. 
Root Cause
The jsp animation is displayed on the CAU Web page. The error message "HTTP Status 500" is displayed if the jsp animation is compiled incompletely.