No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

Not able to take NE Data Backup for all nodes through U2000

Publication Date:  2019-07-05 Views:  223 Downloads:  0

Issue Description

Not able to take NE Data backup for all nodes through U2000. Reason is failed to login in the NE, whereas all the nodes are login in on the NMS.
  
      

Alarm Information

NA

Handling Process

      After refreshing the password of “szhw ” user , NE data backup is succeeded.

Root Cause

Reason is NMS take" szhw" and "nesoft" as default user and password for taking NE data backup and customer has changed the password of "szhw"user  for all the nodes . So whenever user try to take backup, it failed to login in the NE.

Suggestions

It is difficult to analyze when different client users are there at different location and customer do not predict that somebody has changed the username and password.
So alaways keep a record of NE and NMS username and password.
Also circulate amongst concern whenever there is a change.
      

END