Customer reported that BMS server unable to backup the data for all NE of MA5600 in N2000 BMS system. During problem happen, only the NE for MA5616 able to backup the data. The problem phenomena shown in attachment.
1) From the NE Software Management >Option >FTP settings >Transfer Protocol, found the protocol setting for NE type of MA5616 is FTP. But the protocol setting for MA5600 is TFTP.
2) Further troubleshooting found this N2000 BMS Server only open the FTP server. So changed the FTP protocol for NE of MA5600 .
3) After changed the FTP protocol, the N200 BMS server able to backup the data for MA5600 .
Not started the DC process on server.
The system/database is corrupted.
This problem might due to mistake of transfer protocol setting for NE of MA5600 in N2000 BMS server. Please measure the backup transfer protocol is select corretly for all the NE.