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Knowledge Base

Main Menu or Icons Cannot Be Loaded in the U2000 Client Window cause by the configuration file is abnormal

Publication Date:  2012-07-25  |   Views:  2  |   Downloads:  0  |   Author:  licong  |   Document ID:  EKB0000526987

Contents

Issue Description

In the U2000 client window, the main menu, toolbar, and icons are displayed abnormally.

Alarm Information

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Handling Process

1. Shut down the U2000 client. 
2 .Delete all the files in the following path on the U2000 client.
In Windows OS, the path is D:\U2000\client\configuration.
In UNIX OS, the path is /opt/U2000/client/configuration.
After you restart the U2000 client, the user configuration file is automatically    generated.

Root Cause

Operations are performed improperly or an abnormality occurs during the installation or upgrade of the U2000 client. As a result, the index files of earlier versions are not normally cleared.

Suggestions

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