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Knowledge Base

FAQ- How to make the Alias Field is updated in both way (U2000 side and NE side)

Publication Date:  2012-07-25  |   Views:  192  |   Downloads:  0  |   Author:  Ahmad Osama  |   Document ID:  EKB0000533044


Issue Description

Customer try to use port desc command on the MSAN and noticed that whenever  changed the description on the U2000 application, description will automatically be added on the MSAN under port desc unlike when trying to add the desc by telnet, U2000 application will not listen to the changes on the Alias per attached.

Alarm Information


Handling Process


Root Cause



Execute the command for backup the database table

bcp BMSDB..bms_cfg_tab out /bms_cfg_tab.txt -Usa -SDBSVR -P$dbpwd -c 

Execute the command in the database as follows

update BMSDB..bms_cfg_tab set CfgValue='1'where CfgName like '%BMS_USERLABEL_CONSISTENCY_TYPE%'


update BMSDB..bms_cfg_tab set CfgValue='0'where CfgName like '%USERLABEL_FROM_DEV_FLG%'


Then reboot the follow process and check whether you still have problem

Access Device Common Service

Access Device Manager_9961

Access Device xDSL Service Manager_9661