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Knowledge Base

Not supported board type when we try to create a N4SLQ16 board.

Publication Date:  2012-07-25  |   Views:  142  |   Downloads:  0  |   Author:  Edgar Fernando Hernandez.  |   Document ID:  EKB0000534379


Issue Description

We installed a new OSN3500 for Comcel client. During the equipment commissioning we insert  a N4SLQ16 board, the navigator recognized the board  but when we try to create the board on T2000 the T2000 show not support board type.  The equipment version was V100R008C02SPC300 (the N4SLQ16 board also has the same version). The T2000 reconigzed the board like N1 or N2 board.



Alarm Information


Handling Process

When we insert the N4 board the T2000 recognized it like N1 or N2 board, we tried to create the board with Add physical board option, add N1SLQ16 board and add N2SLQ16 board and always the T2000 show Not supported board type. The solution was taken out the board and create the N2SLQ16 in the T2000 before insert the N4SLQ16 board. With the N2SLQ16 board already create on the T2000 we insert the N4SLQ16 and now the T2000 show the board up (like N2SLQ16 board).

Root Cause

The new N4 are multi-ID boards, when we insert the board the T2000 recognized the board like N1 or N2 board. We check the manuals and support page and the equipment version support N4 boards.