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U2000V100R002C01SPC004 client installation failure

Publication Date:  2012-07-25 Views:  156 Downloads:  0

Issue Description

After the client installation for the U2000 V100R002C04, the main topology doesnt show the icon of the equipments and doesnt show the menu NE explorer. Other clients were installed in the customer and works normally. check the attachement image.

Alarm Information


Handling Process

Check the requirements of the U2000 client installation and everything is normal.
Check the security of the internet explorer and see that its according to the requirements of the installation.
Check if the Operation system is according to the requirements (space hard disk, ram memory,etc)
It seem that the T2000R07 create some inconsistency to the U2000.

The solution is to uninstall the T2000R7 and uninstall U2000 client.  Erase all the folders related to the T2000 and shorcuts in desktop.
Then re-install the U2000 client again and check if is running normally.

Root Cause

The U2000 is succesful installed but the client runs abnormally. the NE explorer is not accesible, and the icons are not okay.


Check if any Huawei management system is installed in the same partition than the U2000V100R002C01SPC004.

The client T2000 R07 is installed in the same disk partition than the U2000 and no other aplication of Huawei is installed. The T2000R07 is unistall and the U2000 was unistall too.
The U2000 client was installed again and now it works normally, it shows the NE explorer and the icons of the NE`s are okay now.