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U2000 reports Failed connect to webserver

Publication Date:  2012-07-25 Views:  149 Downloads:  0

Issue Description

Verson of U2000 is U2000V100R003C00SPC002, U2000 reports "Failed connected to webserver", enclosed photo is the capture of screen when trouble happens. When login to OSN6800, OSN8800 and other equipment which need weblct process, some menu cannot display correctly.

Alarm Information

Failed connected to webserver

Handling Process

1. Check the proxy setting in IE, enter the tools menu and go to internet option, then select Lan settings in connection window,  finally unselect proxy, but the problem still exists.
2. Check port status in window, the command is netstate -ano, port 8080 is the port of webserver, it's vacant. so this isn't the reason.
3. Check folder name of U2000, it is the default name.
4. Check browser status, found that the defaut browser is safari, then set IE as the default browser. Then restart U2000, the problem disappeared and all menu displayed normally.

Root Cause

Possible reasons of webserver problem as follow:
1. Configured proxy in IE.
2. IE is not  the default browser.
3. The communication port of webserver ocupied by other software.
4. Name U2000 folder is not default name "U2000".


When you find problem of webser process of U2000,  you should check proxy, default browser, fold name and port status, these are common reasons of webserver problem.