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Problem to install U2000 client V1R1 with U2000 Client V1R2 already installed on the PC

Publication Date:  2012-07-25 Views:  1172 Downloads:  0

Issue Description

The PC has installed U2000 V1R2 server and client. It was necessary to install a new client U2000 V1R1. The U2000 Client V1R1 is installed successfully and it can use normal. But when started the U2000V1R2 Client  by  the shortcut to connect the server, it show: Failed to connect to the server.

Alarm Information

Failed to connect to the server
Probable causes:
The client and the server use different security modes.
The network or the server is abnormal.
The server port is unreachable.
The SSL certificate expired.

Handling Process

check the U2000V1R2 process in the task manager, The processes run normally.
Check the path of the shortcut U2000V1R2 Client, System Monitor and MSuite, They were enrooted on U2000V1R1 client path.
Changed the path of the shortcut from U2000 V1R1 to U2000 V1R2, it was started successfully.

Root Cause

1.The U2000V1R2 server do not run
2.When the U2000 Client V1R1 was installed from by cau, it changed path of the shortcut U2000V1R2 Client, System Monitor and MSuite.


Necessary to check the path of the shortcut U2000 Client, U2000 MSuite and U2000 System Monitor install a new U2000 Client by CAU.

Path and file that are necessary enroot on the shortcut of the U2000 are:
Path of U2000 Client shortcut was E:\U2000\client\startup_all_global.bat
Path of U2000 MSuite shortcut was E:\U2000\engineering\startclient.bat
Path of U2000 System Monitor shortcut was E:\U2000\client\startup_sysmonitor_global.bat