It was escalated by customer that they are failed to add the new devices on N2000 BMS, transmission timeout error appear after attempt.
When try to add new device in BMS, failure occurs due to network timeout.
The license details is checked, and there are enough license for devices, and there is no lisence related alarm observed on N2000 BMS. So there is no issue with the license.
Then I check the SNMP configuration on the host and it was according to data plan with N2000 BMS so this factor is excluded. PING was also successful, there is no packet loss in continious PING request.
While checking the data base in sys-monitor it was seen that space allocated for BMSDB and LogDB data bases are almost full and showing red alert. The screen shot is attached. The space allocated for BMSDB data base is 1325MB which is small as compare to by default value of 2GM. Expaning these two data bases by following procedure,
1. Log in to the sysmonitor of the N2000 BMS.
2. Click the database tab, select a database, right-click, and choose Expand.
3. In the dialog box that appears, input the expanded data space and log space.
4. Click Ok.
5. In the confirmation dialog box, click Ok.
6. In the success prompt dialog box, click Ok.
After expanding this space, the problem is resolved.
The possible reasons of this problem are as follows,
1- Insufficent license.
2- Wrong SNMP configuration on the host.
4- Check the PING response of device.
3- The disk space allocated for BMSDB and LogDB is full.
For this kind of problem, must check the data base status from sys-monitor and allocate enough space for important data bases, check routinly space occupancy and utilization percentage.