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Changing U2000 server IP adresss leads to U2000 client and Sysmonitor can't login

Publication Date:  2012-07-25 Views:  330 Downloads:  0

Issue Description

The U2000 version is V1R2C01SPC002, when we changed the Service IP adress according to the U2000
Product Documentation , we couldn't login U2000 client and sysmonitor.

Alarm Information


Handling Process

we have to upgrade the u2000 patch to SPC003 at least.
1. download the patch from Support network.
2. upgrade U2000 according to the upgrade guide.
3. change Server IP address according to the U2000 product documentation.

Root Cause

This version of U2000 has a bug of this operation, when we change the server IP adress, u2000 files can't be modified by the Msuite tool.


change IP address according to the  U2000 product documentation.