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VM automatically Disconnect due to wrong setting

Publication Date:  2012-07-27 Views:  206 Downloads:  0

Issue Description

One issue due to VM automatically disconnecting if no use in 10 minutes and can not auto recover.

Alarm Information

None.

Handling Process

 Two items should be changed:
1. Enable IdleTimer in regedit. HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\PortICA\Session\IdleTimer\ \enabled and setting the value to 1.
2. Update IdleTimer in regedit. HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\PortICA\Session\IdleTimer\ \MaxIdleTime and setting the value to 90 minutes.


Root Cause

The issue should be related system issue or wrong setting in regedit.

Suggestions

Please change the default setting according to customer suggestion.

END