No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.

Knowledge Base

Failed to login the maintenance suite

Publication Date:  2012-07-25  |   Views:  165  |   Downloads:  0  |   Author:  songyitao  |   Document ID:  EKB0000569937


Issue Description

U2000V100R003 windows operation system
Running the "maintenance suite", input the password of user "admin", an error  message shows "Failed to connect database server~~~~", and then the software shutdown.

Alarm Information


Handling Process

1. Run the "C:\HWENGR\engineering\startserver.bat"  from command line window,  and the reply "the service name is invaild"
2.As we know,the "NodeMgr" service of windows 2003 have relation to the problem, and then check "control pannel--->administration tools--->services , there is no "NodeMgr" service in the list. so, next step is how to recover the service.
3.Run the "C:\HWENGR\engineering\windowmsdaemon.exe -install"  by command line, after the softerware installed successfully, the "NodeMgr" service shows in the service list, and then start the service.
4.Check the name of  "msserver" in the process of "task management".
5.Run the maintenance suite again, the software is running normal and the problem solved.

Root Cause

Check the "task management" ,and find the process (msserver) of maintenance suite is not exist in the  list, so the how to start the process is the key point of the problem.