Customer need to install the patch V100R002C01CP5002 to his U2000 single-server System which is already upgraded to V100R002C01SPC100 , Huawei Engineer follow the installation guide and check all Precautions and the Preparations but when the engineer reach the upgrade step described as below :
12. Run the following commands to install the MSuite patch:
#chmod 755 *.sh
he got the below error message and could not continue the installation
Installing the MSuite patch. Please wait...
Traceback (most recent call last):
File "patch/pre_patch.py", line 446, in ?
File "patch/pre_patch.py", line 233, in _patchNMSApp
_copyFile(vcfcfgPath + "/process/process_std", nmsappPath + "/flag/nonCritic
File "patch/pre_patch.py", line 57, in _copyFile
File "/opt/U2000/server/3rdTools/python/lib/python2.4/shutil.py", line 49, in
fdst = open(dst, 'wb')
IOError: [Errno 2] No such file or directory: '/opt/NMSApp/flag/nonCriticalProce
please check attached Fig-1.
WE have check each of previous reason to find the root cause as below
1. NMS process has been already ended as the below commands does not display ( imap_sysmonitor -cmd start )
# ps -ef | grep imap
2. Sybase database has been already ended as the below commands display no result.
#su - sybase
$ ./showserver|grep DBSVR
3. Msuite process has been already ended as the below commands does not display ( /opt/HWNMSJRE/jre_sol/bin/java -server)
#ps -ef | grep java.
4. UEasy check have been made and it showes no item with [ No Go].
we contact RND for support , the reply was to check that No such file or directory: '/opt/NMSApp/flag/nonCriticalProcessList'
when we check we find that '/opt/NMSApp' directory exists , but the flag directory is not exists under that directory as shown in Fig-2,3
The RND reply again to confirm if this is Single Server or HA system , we confirm that it is Single Server system.
Thus the RND find the solution and reply to delete that directory '/opt/NMSApp' . after we delete it , the problem solved and installation complete
as shown in Fig-4.
Cause -1- \ the NMS processes have not been ended.
Cause -2- \ the Sybase database is still running and should be ended.
Cause -3- \ the MSuite server process has not been ended.
Cause -4- \ May need to Run UEasy check and send the Output report to ask for support.