Upon failure to login in , we checked username and password is correct. Checked Internet Explorer setting for ''off'' proxy and security settings ''Low''. Checked to make sure NE IP is correct with Navigator. And found out for OSN1800 customized for North America, this feature/tool is disabled.
SO enable it by changing the pin setting on J51 on the SCC board.
Refer to attached PDF for step by step explanation to enable this tool on customized OSN1800 for North America