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ALL network devices cannot be sync because of wrong configuration of xFTP watcher NAT

Publication Date:  2012-07-25 Views:  88 Downloads:  0
Issue Description
Customer cannot synchronize any device at the network, when he add new device, device panel cannot be viewed.
N2000 V200R012C05SPC030 Windows 2003 platform
Alarm Information

Handling Process
1. FTP was not enabled on the server, so I enabled it by installing FTP server program on the Server then added it to xFTP watcher, however, problem not solved.
2. check SNMP configuration on device, I noticed that traps are sent to IP, while server IP is
3. customer informed us that there is firewall between NEs and N2000, IP range of NEs and firewall interface facing them is 172.16.x.x, while network 10.10.10.x is between Firewall and N2000.
4. When making backup configuration of NE to N2000 through FTP on IP, backup succeed.
5. When making backup configuration of NE to N2000 through FTP on IP, backup failed.
6. I concluded that FTP is masked for IP
7. If xftp watcher NAT is not configured, N2000 server will send IP to NE to use for synchronization, so sync will fail.
8. xFTP NAT is designed for such case, we configured $N2000\server\conf\xftp_mapping.cfg using below line, problem solved

Root Cause
Causes for such problem can be:
1. FTP is not configured correctly on the server.
2. xFTP watcher is not configured.
3. SNMP communities on device are not consistent between NE and BMS.
4. Firewall blocks FTP packets between BMS and NEs.

Checking Topolgy is very important, don't assume anything whiel troubleshooting.