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Software Upgrade of GNE equipments can not be loaded

Publication Date:  2012-07-25 Views:  117 Downloads:  0

Issue Description

NMS version: U2000NMS V100R002C01SPC100
Customer was trying to do software upgrade through U2000NMS in the transmission equipments. During the process one error message was showed, "Load Package operation failed. Failure reason: The source address is invalid.
The load software was not possible.It was checked the FTP communication, it was working normally.

Alarm Information

No alarm

Handling Process

To solve it problem the relative path must not have more 59 characters, you can follow the example below:
Software Upgrade/Optix RTN950V1R1C02SPC200 SoftWare/ne.pkg

Root Cause

The root cause of this problem is, FTP relative path only allows up to 59 characters.It problem was found in the error log server.
For example: The error log and relative path (as shown in red) has more than 59 characters.
Software Upgrade/OptiX RTN 950 V100R001C02SPC200( SoftWare/ne.pkg


The relative path of one software package can not more than 59 characters.