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Knowledge Base

Comunication failure between the GSCC and EOW Gateway NE

Publication Date:  2012-07-25  |   Views:  251  |   Downloads:  0  |   Author:  Cesar Florez  |   Document ID:  EKB0000579538


Issue Description

The gateway equipment and affiliated lost management because the communication between the GSCC and EOW boards had problems.   

Vesionn Software: P01.
Version GSCC: N3GSCC02

Alarm Information


Handling Process

1. DCC channel is reviewed gateway NE are configured,
2. DCC channels are reviewed equipments affiliatted to the gateway and are configured.
3. Proceeds to disable and enable DCC channels but no go up  to management equipments.
4. Another equipment  is configured as a gateway from the same site and up the equipment was less as a gateway.
5. Proceed to a hard reset on the board AUX.
6. Reset after the AUX board from the center of management are logged the equipment.
7. Is performed one-hour monitoring and management equipment is still normal.

Root Cause

- Failure to try to login to gateway equipment
- To changed the affiliated equipments of gateway it was not possible
- To made ping test it was not successful
- The management was restored when the reset on the EOW board was made