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Knowledge Base

missing comopent and instance in U2000 can find the Ethernet trails E-line service

Publication Date:  2012-07-25  |   Views:  221  |   Downloads:  0  |   Author:  Mohamed Ali Ebid  |   Document ID:  EKB0000591643

Contents
Issue Description Alarm Information Handling Process Root Cause Suggestions

Issue Description

in XXX network there are RTN 900 NE SW version: V100R002C00SPC200 and U2000 version: V1R5C00SPC600
when try to create E-line service by using trails, didnt find it in U2000 although U2000 license support it.

Alarm Information

None

Handling Process

handling the problem as below :
1.  check that component (Nativeeth Service Management) in MSuite , didnt found
2.  add this component
3.  add an instance (NML_VALN)
4.  check the U2000 now it OK

Root Cause

check the components(Nativeeth Service Management) in MSuite and find it is missing
so we should add it to slove the problem.

Suggestions

if you didnn't find the E-Line trail in U2000 and you have the license of this feature; check the MSuite component (Nativeeth Service Management) if not found add it.
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