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Two Devices Implementing Dual-system Hot Backup are Both in Master Sate

Publication Date:  2012-07-16 Views:  464 Downloads:  0

Issue Description

After dual-system hot backup are configured on two USG5000, both device are in the master state.

Alarm Information


Handling Process

Check the heartbeat interface status. On a firewall, ping the IP address of the peer heartbeat interface. The peer heartbeat interface is normal.
Check the switch configuration, especially the Ethernet channel configuration. A trunk link is configured. Check the VLAN number allowed by the trunk. This number is not changed, as a result, Laye-2 VRRP packets cannot be transferred.

Root Cause

Usually, this problem is caused by improper heartbeat cable connection.
In a cutover scenario, the customer changes the VLAN number of the switch and the IP address of the firewall. Then the dual-master problem occurs.


When you configure dual-system hot backup, check the switch configuration. Make sure that Layer-2 packets are allowed through.