No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search

Reminder

To have a better experience, please upgrade your IE browser.

upgrade
Knowledge Base

No Ipsec Command is Available After a License is Imported

Publication Date:  2012-07-17  |   Views:  789  |   Downloads:  0  |   Author:  Liumin001  |   Document ID:  EKB1000000466

Contents

Issue Description

A customer purchases a license for the USG5300. After the license is imported and activated successfully, no ipsec vpn configuration command exists.

Alarm Information

None.

Handling Process

1.          Open the license file using the notepad to check the firewall ESN and LAC. No error is found.

2.          Check the license status. The license status is active.

3.       Run the display firewall mode command to check the firewall status. The firewall is working in transparent mode. The ipsec commands are available only in routing mode.

Root Cause

1.          The ESN or LAC is incorrect.

2.          The license status is incorrect.

The firewall working mode is incorrect.

Suggestions

When you handle a small problem, check the possible causes one by one.