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Blue Screen Appears When the Storage Foundation HA is Restarted Due to an Early DiskGuard Version

Publication Date:  2012-07-18 Views:  150 Downloads:  0

Issue Description

DiskGuard version: 01.01.15 Storage Foundation HA for Windows: 5.1 OS version: Windows 2003 64-bit Enterprise Symptom: Blue screen appears when the storage system is shut down or restarted. The storage system can be restarted only after it is forcibly shut down manually.

Alarm Information

None

Handling Process

Step 1 Upload the DiskGuard Server and the Client software.

 Step 2 Restart the server.

 Step 3 Install DiskGuard 02.01.

 Step 4 Restart the server.

 Step 5 Check whether the blue screen disappears.

Root Cause

The DiskGuard version is too early and incompatible with the Storage Foundation.

Suggestions

Currently, DiskGuard 02.01 and later versions have been verified and are compatible with the SFS HA for Windows 5.1. It is recommended to confirm the DiskGuard version before installation.

END