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Knowledge Base

How to Download Logs by Using the Ftp Tool of the Windows OS?

Publication Date:  2012-07-18  |   Views:  169  |   Downloads:  0  |   Author:  anliku  |   Document ID:  EKB1000004446


Issue Description

After logs are collected by running the false command, the file is generated in /tmp of the controller. If the ftp tool is unavailable, the file can be downloaded by running the relevant command in the CLI.

Alarm Information


Handling Process

Type cmd to display the command prompt. cd \ mkdir backupinfo\a mkdir backupinfo\b cd backupinfo\a ftp The IP address of controller A is displayed. Permit ftp prompted by the Windows firewall. Enter user name admin and password 123456. The prompt 230 indicates that controller A is successfully logged in to. cd /tmp get bye Download the logs of controller B in the same way. cd backupinfo\b ftp controller B ip

Root Cause



You can also enter in the IE browser and then enter user name and password to log in to the controller.