Issue Description
After logs are collected by running the os_backupinfo.sh false command, the backup_info.zip file is generated in /tmp of the controller. If the ftp tool is unavailable, the file can be downloaded by running the relevant command in the CLI.
Handling Process
Type cmd to display the command prompt. cd \ mkdir backupinfo\a mkdir backupinfo\b cd backupinfo\a ftp 192.168.128.101 The IP address of controller A is displayed. Permit ftp prompted by the Windows firewall. Enter user name admin and password 123456. The prompt 230 indicates that controller A is successfully logged in to. cd /tmp get backup_info.zip bye Download the logs of controller B in the same way. cd backupinfo\b ftp 192.168.128.102 controller B ip
Suggestions
You can also enter ftp://192.168.128.101 in the IE browser and then enter user name and password to log in to the controller.
