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Knowledge Base

Hints about the License Code Text Boxes Are not Clear During the VTL3605 deployment

Publication Date:  2012-07-18  |   Views:  415  |   Downloads:  0  |   Author:  xwx00004807  |   Document ID:  EKB1000006593


Issue Description

When the license code is imported to the VTL3605 according to the initialization wizard at the deployment site, the required license code is divided into eight groups with five digits in each group, for example, XXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. However, the license code delivered to the customer is divided into three rows. Each row comprises five groups with five digits in each group as follows:
Now no matter you enter the code with eight five-digit groups, such as 11111-11111-11111-11111-11111-22222-22222-22222, or the code with the first five groups, such as 11111-11111-11111-11111-11111-11111, the license code fails to be entered and the error code 0xFFFFFFFF is displayed.

Alarm Information


Handling Process

Import the license code supported by the operating system first and then the license code for enabling function modules.

Root Cause

1. The required license code actually comprises five groups.
2. There is a strict requirement on the import sequence. You must import the license code used by the operating system first and the license codes for enabling function modules later. However, it has no related content described on the written document and guide operation. Back to this case, the license code you must initially enable is 33333-33333-33333-33333-33333


License code text boxes are divided into eight groups with five digits in each group in the configuration wizard, but the license code actually requires a combination of letters or digits in the form of five five-digit groups. This confuses customers, so it is recommended to unify the text box format.