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TC-A2001 Disk Indicators are Red on and Hard Disks are not Detected in the SUSE Operating System

Publication Date:  2012-07-19 Views:  81 Downloads:  0

Issue Description

Related information about the product and version: T3500.
The disk online indicator is red on and this hard disk cannot be detected in the SUSE operating system by running the fdisk –l command.
The disk indicator states are described as follows:
Disk online indicator
Green on: The hard disk is powered on.
Red on: An alarm is generated on the hard disk or the hard disk is being located a.
Off: The hard disk is not powered on.
Disk running indicator
Blinking green: Data is being transmitted.
Off: No data is being transmitted.
a. The management system sends a command for locating the device.

Alarm Information


Handling Process

Step 1  Replace the disk module. For details, refer to "Replacing a Disk Module" in the Oceanspace T3000 Cloud Storage Node Troubleshooting (V100R001C01).
Step 2  Check the disk online indicator. If the disk online indicator is green on and this hard disk is detected in the SUSE operating system, the fault is cleared.

Root Cause

Run the fdisk –l command to check the disk information. If the hard disk is properly inserted, re-insert the hard disk. If the problem persists, the hard disk fails.


After the new disk module is inserted, wait three minutes, and then check the disk online indicator to determine the status of the disk module.