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Knowledge Base

The NetBackup 6.5 Failed to Restore the Virtual Machine when the Resident Converter Plug-in of VCenter 4.01 was Used

Publication Date:  2012-07-19  |   Views:  167  |   Downloads:  0  |   Author:  anliku  |   Document ID:  EKB1000007119


Issue Description

At a certain deployment, the NetBackup 6.5 was used to back up the VCenter 4.01 virtual machine and its resident Converter plug-in. The backup process was normal. But the later restoration process failed. The error number reported by the NetBackup is 5.

Alarm Information


Handling Process

Uninstall the Converter plug-in of the VCenter 4.01. Then install the VMware converter standalone 3.0.2 program.
Use the NetBackup 6.5 to restore the virtual machine again.

Root Cause

The NetBackup 6.5 requires the VMware converter standalone for virtual machine restoration. The resident Converter plug-in of the VCenter 4.01 cannot substitute the VMware converter standalone.