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Knowledge Base

An ISM Installation Error Occurs During the DFS Deployment

Publication Date:  2012-07-19  |   Views:  151  |   Downloads:  0  |   Author:  anliku  |   Document ID:  EKB1000007465

Contents

Issue Description

The ISM Agent fails to be installed during the DFS deployment. The ISM server is a T8000, the DFS hardware platform is a T3500, and the ISM version is V2R1C01.
The error symptoms are as follows:
An "installation error" message is displayed during the ISM Agent installation.
 

Alarm Information

None

Handling Process

Remove the automatic deployment software and then install the ISM Agent. To ensure version consistency, include the automatic deployment software into the ISM software package for later deliveries.

Root Cause

The ISM Agent and the ISM Client are required to be installed on the DFS hardware platform. The DFS and its automatic deployment software are installed on a T3500. The automatic deployment software includes the DFSMS and DFSMC whose versions mismatch the ISM Agent version. As a result, the ISM Agent fails to be installed on the T3500.

Suggestions

To ensure version consistency, include the automatic deployment software into the ISM software package.