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Knowledge Base

No Response to Requests for the VTL Console

Publication Date:  2012-07-19  |   Views:  521  |   Downloads:  0  |   Author:  anliku  |   Document ID:  EKB1000007824


Issue Description

When you configure and manage the VTL3500 by the VTL console, the operation requests of
the VTL console fail or the VTL3500 does not respond to these requests.

Alarm Information


Handling Process

Step 1 Check event logs or system logs and view the information about the current event.
Step 2 If the information that the system is busy or the Remote Procedural Calls (PRC) times out is
displayed, retry the operations after the current operations are complete.
Step 3 If the problem persists, contact Huawei Symantec technical support engineers.

Root Cause

Possible Causes
The VTL3500 is busy with the operations that occupy many CPU resources (for example, data

The usage rate of the system resources is too high.