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Knowledge Base

Offline Status of Virtual Tapes

Publication Date:  2012-07-19  |   Views:  446  |   Downloads:  0  |   Author:  anliku  |   Document ID:  EKB1000007833


Issue Description

In the VTL console, choose a virtual tape. On the General tab page, the virtual tape is in the
Offline status.

Alarm Information


Handling Process

Step 1 Check whether the physical device is enabled; otherwise, enable the device.
Step 2 Check whether the physical device exists (or deleted) ; otherwise, add the device.
Step 3 Check whether the physical device is in the normal status without any fault; otherwise, remove
the fault of the device.
Step 4 If the problem persists, contact Huawei Symantec technical support engineers.

Root Cause

Possible Causes
The physical resource for creating a virtual tape does not exist. The tape is in the offline status
(lack of segments).

Choose the physical resource to create a virtual tape in the VTL3500 and view the icon of the
VTL3500 in the Layout option. For each physical device, please check:
 Whether the physical device is enabled.
 Whether the physical device exists (not deleted).
 Whether the physical device is in the normal status without any fault.