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Knowledge Base

The User Cannot Access Web Resources by Network Extension Function

Publication Date:  2012-07-19  |   Views:  475  |   Downloads:  0  |   Author:  anliku  |   Document ID:  EKB1000007946

Contents

Issue Description

In the proxy environment, after certain software is started, the user cannot access web resources by network extension function.

Alarm Information

None.

Handling Process

  1. Stop using the software that can modify the configuration of the proxy of the network browser.
  2. Restart the network extension service.

Root Cause

When the software (such as the ISA Client) that can modify the configuration of the proxy of the network browser is started, the configuration of the proxy is modified. As a result, the user cannot access web resources by network extension function.

Suggestions

None.