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How Can I Apply For Another License If the License Has Expired?

Publication Date:  2012-07-19 Views:  329 Downloads:  0
Issue Description
One minute after the user logs in to the VSM successfully, the VSM prompts that the license has expired. After the user click OK, the VSM exits.
Alarm Information
Handling Process
Apply for another license to extend the validity period of the license file.
Send the following information to the Huawei Symantec technical support engineer and apply for another license.
l           ESN
l           Original LAC
l           New LAC
l           Original contract No.
l           New contract No.
l           Original activation ID

l      The activation ID of the original license can be obtained from the license certificate. The activation ID is required only when the original contract contains multiple licenses.
l      Ensure that the old and new license files have the same:
l      Product name and version
l      ESN
l      Customer
Root Cause
The license file has expired.